Privacy Policy

Qasr Al Tour Travel & Tourism LLC ("we", "our", "us") operates this service to provide travel and tourism services, including booking, itinerary planning, and travel support. This privacy policy explains how we collect, use, disclose, and protect personal information when you use our online platform or interact with our staff. If you have questions, please contact us at contact@qasraltour.info or at our address below.

Last updated: 19 July 2025

1. Information We Collect

We collect information necessary to provide travel services, process bookings, comply with legal requirements, and improve our services. Categories of information include:

• Contact information: name, email address, phone number, and billing address.
• Booking and travel details: travel dates, flight and hotel preferences, passenger names, special requests, frequent-flyer numbers, and itinerary information.
• Identity documents: passport or ID numbers and visa-related information when required to secure travel or meet regulatory requirements.
• Payment information: payment card or bank details processed by our payment processors (we do not store full card data on our servers except as permitted by applicable standards).
• Communications: records of communications with our support team and survey responses.
• Device and usage data: IP address, browser type, device identifiers, log information, and analytics data.
• Location data: when you provide location information to assist with bookings or services.

2. How We Use Your Information

We use personal information for the following purposes:

• To arrange and manage travel bookings, reservations, and related services.
• To communicate with you about bookings, confirmations, changes, and support requests.
• To process payments and prevent fraud.
• To comply with legal obligations such as immigration, safety, and customs requirements.
• To improve our platform, perform analytics, and personalize content and offers where you have consented.
• To send marketing communications where you have provided consent, and to respect your communication preferences.

3. Legal Bases for Processing (where applicable)

Depending on the jurisdiction, we process personal data on one or more of the following bases:

• Performance of a contract: to provide travel services and fulfill bookings.
• Consent: where you have given clear consent for a specific purpose.
• Legal obligation: to comply with laws, regulations, and government requests.
• Legitimate interests: for fraud prevention, platform security, and service improvement, balanced against your rights and expectations.

4. Sharing and Disclosure

We share information with third parties when necessary to provide services or for legal reasons. These recipients include:

• Service providers: airlines, hotels, ground operators, visa support offices, payment processors, and reservation systems that perform services on our behalf.
• Professional advisors and legal authorities: when required by law or to protect rights and safety.
• Analytics and advertising partners: to analyze platform usage and deliver marketing only where permitted by law and user consent.
• Corporate transfers: in connection with a merger, acquisition, or sale of assets; we will notify affected users as required by law.

5. International Transfers

Qasr Al Tour Travel & Tourism LLC is based in the UAE (Suite 4A, Building 52, Al Merfa Street, Abu Dhabi, Abu Dhabi, 00052, UAE). To deliver services, your data may be transferred to destinations outside your country. Where transfers occur, we apply safeguards required by applicable law, such as contractual protections and restricted access policies.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations (for example, tax and immigration records), resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirements.

7. Your Rights and Choices

Subject to local law, you may have rights to access, correct, restrict, or delete your personal data, and to object to certain processing or withdraw consent. You may also have the right to data portability. To exercise these rights or ask questions, contact us at contact@qasraltour.info. We will verify your identity before responding to such requests.

8. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to operate the platform, remember preferences, measure performance, and provide personalized content and advertising where permitted. You can manage cookie preferences via your browser settings or by following the opt-out choices provided by certain third-party services. Note that disabling cookies may affect functionality for bookings and user experience.

9. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. No system is completely secure; please contact us immediately if you suspect misuse or a data incident.

10. Children

Our services are not intended for minors without parental or guardian involvement. We do not knowingly collect personal data from children under applicable minimum ages without verifiable parental consent. If you believe we have collected such data, contact us to request deletion.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy with a new revision date. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Information

For questions, requests, or concerns related to this privacy policy, please contact:

This policy is provided as a general template and does not constitute legal advice. For specific legal guidance, consult a qualified attorney.